Cancellation and Refund Policy (legal version)
Last Updated: October 17, 2026
This Cancellation and Refund Policy (the "Policy") forms part of the Terms of Service of HESTIAS CREATIONS LLC ("Hestia's Creations," "we," "us" or "our") for Hestia Games. Capitalized terms not defined here have the meanings given in the Terms of Service. A plain-language version, organized in the same numbered sections, is published alongside this Policy. The two versions are intended to have the same meaning. In the event of any inconsistency or ambiguity, the interpretation more favorable to the user shall prevail.
1. Summary
You may cancel your Membership at any time online, in a single action. You are entitled to a full refund of any Membership charge on request made within seven (7) calendar days of that charge. Cancellation does not affect your rights to a Retained Release under Section 7 of the Terms of Service.
2. Methods of Cancellation
2.1 You may cancel your Membership online at any time, without being required to contact us, by selecting Cancel membership on your Account page. That single action completes the cancellation. We will not require any further confirmation, present any offer or other content as a condition of cancelling, or require you to provide a reason for cancellation. Until the end of the then-current paid term, you may reverse a cancellation by selecting Keep membership.
2.2 You may also cancel by sending a request to the email address in Section 11 from the email address associated with your Account. We will process the request and confirm the cancellation by email.
2.3 Memberships purchased through a third-party platform must be cancelled through that platform, as provided in Section 8.
3. Effect of Cancellation
3.1 Upon cancellation, no further charges will be made for your Membership.
3.2 Your Membership will remain active until the end of the then-current paid term.
3.3 Upon expiration of the paid term, Section 7 of the Terms of Service will apply, and you will retain your Retained Release. Games installed on your devices will continue to operate offline.
3.4 Cancellation of a Membership does not delete your Account. You may delete your Account separately at any time through your Account page.
4. Refunds as of Right
Except where your Account has been terminated under Section 15.2 of the Terms of Service, we will issue a full refund in each of the following circumstances:
(a) Seven-day refund. Any Membership charge, whether an initial charge or a renewal charge, upon request made within seven (7) calendar days of the date of that charge.
(b) Unintended renewal. Where you intended to cancel and have not used your Membership since the most recent renewal, the three (3) most recent monthly charges, or the most recent annual charge, as applicable.
(c) Billing errors. Any duplicate charge, any charge in an incorrect amount, and any charge made after a cancellation took effect, without limitation as to time.
5. Discretionary Refunds and Credits
5.1 Upon request made more than seven (7) calendar days after an annual charge, we will ordinarily refund the portion of that charge attributable to the full calendar months remaining in the annual term.
5.2 If the Service is materially unavailable for an extended period, meaning several hours on a single day or several days within a single month, we will provide a credit of additional Membership time or a partial refund for the affected period.
5.3 We will consider all other refund requests in good faith, on a case-by-case basis.
6. Effect of a Refund
6.1 Upon the issue of a refund for a Membership term or any part of it, the Membership will end on the date of the refund, unless you request that it continue until the end of the term.
6.2 A Membership period for which the charge has been refunded shall not count toward the determination of your Retained Release. Your Retained Release is the most recent Release published during the Membership periods for which payment was made and not refunded, together with any Household or complimentary Membership periods.
7. Households and Complimentary Memberships
7.1 Refunds are issued only to the person who paid the charge, being the Household Owner in the case of a Household. Upon the end of a Household Owner's Membership, each Household member retains a Retained Release in accordance with Section 8.4 of the Terms of Service.
7.2 No refund is available for a complimentary Membership. Complimentary Memberships are subject to Section 7 of the Terms of Service upon expiration.
8. Third-Party Platform Purchases
Memberships purchased through Google Play, the Apple App Store or another third-party platform are billed by that platform. Cancellation and refunds of those purchases are governed by the terms of that platform, and we are unable to issue refunds for charges made by it.
9. Payment Disputes
We request that you contact us before disputing a charge with your card issuer or financial institution. A charge reversed through a dispute or chargeback shall be treated as a refund for the purposes of Section 6.
10. Refund Requests and Processing
10.1 Refund requests must be sent from the email address associated with your Account to the address in Section 11, and must identify the charge concerned. We will respond within two (2) business days.
10.2 Refunds are issued to the original method of payment through our payment processor. Refunds ordinarily appear within five (5) to ten (10) business days, depending on the policies of the card issuer or financial institution.
11. Contact
HESTIAS CREATIONS LLC, Oregon, United States. Email: games@hestiascreations.com.
This Policy is adapted from the Refund Policy and Cancellation Policy of 37signals LLC (github.com/basecamp/policies), licensed under the Creative Commons Attribution 4.0 International License, and has been modified.